Manwal sa Gumagamit sa ANNKE High Speed ​​PTZ 4MP Zoom 4X Dome IP Camera

1. Pasiuna

This manual provides detailed instructions for the installation, operation, and maintenance of your ANNKE High Speed PTZ 4MP Zoom 4X Dome IP Camera. Please read this manual thoroughly before using the product to ensure proper setup and functionality. This camera is designed for outdoor surveillance, offering high-resolution video, advanced detection features, and robust construction.

Figure 1: ANNKE High Speed PTZ 4MP Zoom 4X Dome IP Camera

2. Mga Produkto sa Produkto

• 4MP Super HD & Night Vision: Captures clear 4-megapixel video during the day and provides crisp black & white night vision up to 65 ft in complete darkness.
• 4X Optical Zoom with Auto Focus: The 2.8-12mm motorized lens allows for 4X optical zoom to view distant objects without degrading image quality, with automatic focusing.
• Smooth 330° Pan & 90° Tilt: Offers a wide surveillance area with 0-330° horizontal pan and 0-90° vertical tilt movement.
• Smart AI Facial Detection: Equipped with advanced AI to accurately detect human faces, reducing false alarms from animals or vehicles.
• 7 Smart Behavior Analysis: Supports various intelligent detection methods including Line Crossing, Region Entrance, Region Exiting, Object Removal, Unattended Baggage, Intrusion, and Audio Exception Detection.
• 120 dB True WDR & 3D DNR: Wide Dynamic Range (WDR) technology ensures clear images in strong contrast lighting, while 3D Digital Noise Reduction (DNR) removes image noise for cleaner video.
• IK10 Vandal-Proof Design: Solid IK10 vandal-resistant housing protects the camera from impacts up to 20 joules.
• Exceptional Anti-Fog Function: Automatically detects and filters out fog for clearer videos in foggy weather.
• Duha ka paagi nga Audio: Built-in microphone and support for audio input/output enable two-way communication.
• Gahum sa Ethernet (PoE): Simplifies installation by providing power and data through a single Ethernet cable.
• IP66 Weatherproof: Designed for outdoor use, resistant to dust and powerful water jets.
• Flexible nga mga Opsyon sa Pagtipig: Supports Micro-SD Card (up to 256GB), local storage, and Network Attached Storage (NAS).

Hulagway 2: Pangunang mga Feature Overview

Figure 3: 4MP Super HD and Night Vision Capabilities

Figure 4: 4X Optical Zoom in action

Figure 5: Pan and Tilt Movement Range

Figure 6: Smart AI Facial Detection

Figure 7: Top 7 Smart Behavior Analysis

Figure 8: 120 dB True WDR & 3D DNR

Figure 9: IK10 Vandal-Proof Design and Impact Energy Table

Figure 10: Exceptional Anti-Fog Function

3. Mga detalye

4. Giya sa Setup

Follow these steps to set up your ANNKE PTZ IP Camera:

1. Unpack ug Inspeksyon: Carefully remove all components from the packaging. Verify that all items are present and undamaged.
2. Lokasyon sa pag-mount: Choose a suitable outdoor location for mounting the camera. Ensure the location provides a clear field of view and is within reach of your network cable. The camera is IK10 vandal-proof and IP66 weatherproof, making it suitable for exposed outdoor environments.
3. Pisikal nga Pag-instalar: Securely mount the camera using the provided hardware. Follow the mounting template if available. Ensure the camera is firmly attached to a stable surface.
4. Power and Network Connection (PoE): Connect an Ethernet cable from your PoE-enabled NVR or PoE switch to the camera's Ethernet port. This single cable will provide both power and network connectivity. If not using PoE, connect a DC 12V power adapter (not included) to the camera's power input and an Ethernet cable to a standard network switch/router.
5. Inisyal nga Configuration: Connect your NVR or computer to the same network as the camera. Use the ANNKE software or a web browser to discover the camera on the network. Follow the on-screen prompts to set a strong password and configure basic network settings.
6. Software/App Setup: Download the official ANNKE client software or mobile app. Add your camera to the software/app using its IP address or QR code for remote viewpag-ila ug pagkontrol.

5. Mga Instruksyon sa Pag-opera

Once your camera is set up, you can begin operating it:

1. Pag-access sa Live View: Open the ANNKE software or mobile app and select your camera to view ang live feed.
2. Pagkontrol sa PTZ: Use the pan, tilt, and zoom controls within the software/app to adjust the camera's viewing angle and zoom level. The camera supports 330° pan and 90° tilt.
3. Zoom and Auto Focus: Utilize the 4X optical zoom feature to get closer to objects of interest. The auto-focus function will automatically adjust for clarity.
4. Duha ka Paagi nga Audio: If enabled, use the microphone and speaker icons in the app to listen to the camera's environment and speak through the camera.
5. Configuring Smart Detections: Navigate to the camera's settings in the software/app to enable and configure AI Facial Detection and other Smart Behavior Analysis features (Line Crossing, Intrusion, etc.). Adjust sensitivity and detection zones as needed.
6. Pagrekord ug Playback: Configure recording schedules and motion-triggered recording. Access recorded footage through the playback function in your NVR or the ANNKE software/app.
7. Pagdumala sa pagtipig: If using a Micro-SD card, ensure it is properly inserted and formatted. Configure recording to NAS if applicable.

6. Pagmentinar

Regular maintenance helps ensure optimal performance and longevity of your camera:

• Paglimpyo: Limpyohi matag karon ug unya ang lente ug ang housing sa kamera gamit ang humok nga panaptonamp cloth. Avoid abrasive cleaners that could scratch the lens.
• Mga Update sa Firmware: Check the ANNKE official website or your software/app for available firmware updates. Keeping your firmware up-to-date ensures the latest features and security patches.
• Pagsusi sa kable: Regularly inspect all cables for any signs of wear, damage, or loose connections.
• Mga Pagsusi sa Kalikopan: Ensure the camera's operating temperature (-20° to 60°C) is maintained. While weatherproof, extreme conditions can still affect performance.
• Seguridad sa Password: Regularly change your camera's password to a strong, unique one to prevent unauthorized access.

7. Pagsulbad sa problema

If you encounter issues with your camera, refer to these common troubleshooting steps:

• No Power/No Image:
  • Check all power connections. If using PoE, ensure your NVR/switch is PoE-enabled and functioning correctly.
  • If using a DC 12V adapter, ensure it is the correct voltage and securely connected.
  • Verify the Ethernet cable is properly connected and not damaged.
• Cannot Access Camera on Network:
  • Ensure the camera and your viewing device are on the same network segment.
  • Check the camera's IP address. It might be set to DHCP or a static IP that conflicts with your network.
  • Temporarily disable any firewall on your computer or router to rule out blocking issues.
  • Perform a factory reset on the camera (refer to specific model instructions for reset button location).
• Dili Maayo nga Kalidad sa Imahe:
  • Limpyohi ang lens sa camera.
  • Check network bandwidth. Insufficient bandwidth can lead to lower resolution or choppy video.
  • Adjust WDR and 3D DNR settings in the camera's configuration interface.
  • Ensure the camera is not pointing directly into strong light sources.
• PTZ Controls Not Responding:
  • I-verify ang koneksyon sa network.
  • Ensure the camera's firmware is up to date.
  • Restart the camera and the controlling device (NVR/computer/app).
• False Alarms from Motion Detection:
  • I-adjust ang pagkasensitibo sa motion detection.
  • Refine the detection zones to exclude areas with frequent irrelevant movement (e.g., trees swaying).
  • Utilize AI Facial Detection to filter out non-human triggers.

8. Mga Tip sa Gumagamit

• Hikvision Compatibility: ANNKE products are OEM made by Hikvision. For software compatibility, you can often use Hikvision's official software. Contact ANNKE sales for more details on specific software versions.
• Labing Maayo nga Panan-awon sa Gabii: For best night vision performance, ensure there are no reflective surfaces close to the camera that could cause IR glare.
• Lig-ona ang Imong Network: Always use strong, unique passwords for your camera and Wi-Fi network. Consider isolating your security cameras on a separate VLAN if your network supports it.
• Regular nga Pag-backup sa Datos: If using local storage (SD card), regularly back up important footage to an NVR or NAS to prevent data loss.

9. Garantiya ug Suporta

ANNKE provides a limited warranty for products with manufacturing defects in materials and workmanship.

Impormasyon sa Warranty

• Limitado nga Garantiya sa Hardware: ANNKE products are warranted for 2 years from the shipping date against manufacturing defects.
• Garantiya sa Accessories: A 6-month limited warranty is provided for accessories.
• Mga Eksklusyon sa Warranty: This warranty does not cover software, usage not in accordance with product instructions, failure to follow instructions, unauthorized firmware upgrades, abnormal wear and tear, physical damage, altered/tampered serial tags, mishandling, improper use, or damage from accidents, dismantling, abuse, or service by unauthorized personnel. Damage due to improper working environment (temperature, humidity, electrical stress) or irresistible causes (natural disasters) is also excluded.

Return Merchandise Authorization (RMA) Policy

If you believe your product is defective and within the warranty period, please follow these steps:

1. Contact Point-of-Purchase: First, contact the authorized distributor or dealer from whom you purchased the product to obtain an RMA number.
2. Package the Product: Pack the item(s) securely in the original box with all original accessories (power adapters, brackets, cables, manuals, etc.).
3. Include RMA Details: Write your RMA number and a description of the problem on your warranty card and include it with the product.

Mga Serbisyo sa Pagpuli

If a returned product is found to be defective, ANNKE will replace it and cover the shipping cost for sending the replacement unit. If a replacement is not possible, a substitute item of equal value may be offered. Products found to be in working order upon return will be sent back to the customer at their expense.

Teknikal nga Suporta

ANNKE provides lifetime technical service and training courses. If you have any problems communicating with your distributor/dealer or require further assistance, please email support@annke.com.