Traceable Manuals & User Guides

Masubay Inc. is a premier manufacturer of precision measurement, monitoring, and control equipment. Renowned for their accuracy and reliability, Traceable Products designs and sells individually serialized, calibrated, and certified instruments covering variables such as time, temperature, humidity, pH, and conductivity.

Widely used in audited, accredited, and regulated processes, Traceable equipment is essential for laboratories and healthcare facilities. Their portfolio includes the innovative Masubay LIVE cloud-based monitoring system, which provides remote tracking and digital compliance reporting. Backed by ISO 17025 accredited calibration, Traceable ensures precise standards for critical environmental monitoring.

• What should I do if my Traceable atomic clock is not receiving a signal?

  Atomic clocks may take up to 72 hours to receive a complete signal. Best reception typically occurs between midnight and 4:00 AM. Ensure the clock is positioned away from interference like concrete walls or electronics.

• What does 'Hi' or 'Lo' mean on my Traceable thermometer display?

  These indicators usually mean the measured temperature is outside the unit's operating range ('Hi' for above maximum, 'Lo' for below minimum).

• How do I obtain a calibration certificate for my Traceable product?

  Traceable products generally come with an individually serialized Traceable® Certificate. For recalibration services or lost certificates, contact Traceable support directly.

• My device is displaying 'Er' or strange characters. How do I fix it?

  This often indicates an error state or low battery. Try removing the batteries for at least one minute and reinserting them (or replacing them with fresh alkaline batteries) to reset the unit.

• What is TraceableLIVE?

  TraceableLIVE is a cloud-based monitoring solution that allows users to remotely track critical environments (like cold storage or incubators) and receive alerts for temperature excursions via email or text.